Shipping policy

Last updated: August 1, 2025

All of our products are handcrafted in small batches with care in Southern California. We do our best to ship your order quickly, securely, and with love — especially when the weather gets a little too warm for comfort!

Processing Time

Please allow 3–5 business days for your order to be processed and packaged. During high-volume periods (like sales, holidays, or launches), we may need an extra day or two — but if there’s any delay, we’ll always keep you posted.

Shipping Rates & Delivery

Shipping is calculated at checkout based on your order size and delivery address. We currently ship within the U.S. only.

We offer:

  • Standard Shipping (3–7 business days via USPS or UPS)

  • Expedited Shipping options at checkout (recommended for heat-sensitive products)

You’ll receive a tracking number via email once your order ships.

Warm Weather & Meltable Products

Some of our products (like whipped body creams, balms, or butters) can melt in hot weather. During warmer months, we strongly recommend choosing the fastest shipping option available at checkout — especially if you’re ordering from a warm climate.

We are not responsible for products that melt in transit if standard shipping is selected. To minimize the risk of melting:

  • Choose Expedited Shipping

  • Retrieve your package promptly from your mailbox or doorstep

Free Shipping

We offer free standard shipping on U.S. orders over $100 (before tax and discounts).
Note: If your order contains meltable items, we recommend upgrading to expedited shipping — even if free standard shipping applies.

Lost, Delayed, or Damaged Packages

Once your order leaves our hands, we can’t control carrier delays — but if your order seems missing or damaged, email us at amanda@bronzeandpine.com within 5 days of delivery and we’ll help make it right.

Incorrect Addresses

Please double-check your shipping info before placing your order. If a package is returned due to an incorrect or incomplete address, we’ll contact you — and a reshipping fee may apply.

Local Pickup

If you're local and we offer porch pickup or drop-off (Southern California area only), you’ll see that option at checkout when available.