Refund policy

Last updated: August 1, 2025

All of our products are handcrafted in small batches using natural ingredients — and because of the nature of these products, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us at amanda@bronzeandpine.com within 5 days of delivery. Be sure to include:

  • Your order number

  • A clear photo of the item(s) and packaging

  • A short description of the issue

We'll do our best to make it right!

Returns & Exchanges

Due to the personal and hygienic nature of skincare and bath products, we do not accept returns or exchanges. We also can’t refund or replace items that were damaged due to improper storage after delivery (like leaving a whipped body cream in the hot sun — we love it too, but it melts like ice cream 🫠).

Order Cancellations

We begin processing orders quickly, so once an order is placed, cancellations are not guaranteed.

If you made a mistake or are experiencing a sudden financial hardship, email us right away at amanda@bronzeandpine.com. If your order hasn't started processing, we may be able to cancel it — but we reserve the right to decline cancellation requests if the order is already in motion.

Thanks for understanding — we’re a small business, and each order means a lot to us.

Need Help?

We’re always here to help with questions or concerns. Email us anytime at amanda@bronzeandpine.com and we’ll get back to you as soon as possible.